Welcome to Treesnail Natural Essentials where you will find personal care products that are 100% natural...all handmade with love by yours truly.
Shipping: After making your item the merchandise is shipped USPS. If expedited shipping or insurance is desired, please contact us prior to purchase, as an additional fee(s) will be applied. If package is undeliverable due to an address error by customer upon checkout, Treesnail Natural Essentials will not be held responsible.
U.S. Shipping: Tracking information is available after shipment to orders shipped to the Continental United States (and Hawaii and Alaska) for your convenience. Most shipments only take 5 days to arrive, but allow up to two weeks. Please note that shipments to Hawaii and Alaska may take up to three weeks to be delivered.
International Shipping*: International orders will ship USPS and buyer will be responsible for all fees, taxes, and duties associated with shipping to their respective countries.
*We do not ship to Italy due to customs regulations; however, we do happily ship to 'Everywhere Else.' Please keep in mind that tracking is not available for all countries and that your parcel may take up to three weeks to arrive.
Refunds: Due to the nature of our products, we cannot accept returns. If you are not pleased with your purchase, contact us immediately so that we may resolve the situation together. If your purchase does not arrive, please inform us after the two week clearance period for United States and three week clearance period for International orders.