FAQs

Welcome to Treesnail Natural Essentials where you will find personal care products that are 100% natural...all handmade with love by yours truly.

Shipping: After making your item the merchandise is shipped USPS. If expedited shipping or insurance is desired, please contact us prior to purchase, as an additional fee(s) will be applied.  If package is undeliverable due to an address error by customer upon checkout, Treesnail Natural Essentials will not be held responsible.

U.S. Shipping: Tracking information is available after shipment to orders shipped to the Continental United States (and Hawaii and Alaska) for your convenience. Most shipments only take 5 days to arrive, but allow up to two weeks. Please note that shipments to Hawaii and Alaska may take up to three weeks to be delivered.

International Shipping*: International orders will ship USPS and buyer will be responsible for all fees, taxes, and duties associated with shipping to their respective countries.

*We do not ship to Italy due to customs regulations; however, we do happily ship to 'Everywhere Else.' Please keep in mind that tracking is not available for all countries and that your parcel may take up to three weeks to arrive. 

Refunds: Due to the nature of our products, we cannot accept returns. If you are not pleased with your purchase, contact us immediately so that we may resolve the situation together. If your purchase does not arrive, please inform us after the two week clearance period for United States and three week clearance period for International orders.

Questions not answered here? Send us a message (click on 'Contact Us') and we will respond ASAP! 

***The statements on our products have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease. If you have skin sensitivities and/or allergies, please read the ingredients listed prior to purchasing. Each individual is responsible for doing a 24-hour patch test (on your neck underneath your hairline and/or on the inside of your elbow) before usage. Please consult your physician before using any products with essential oils if you are pregnant, nursing, using on a child under the age of 12, have high blood pressure, low blood pressure, cancer, epilepsy, diabetes, glaucoma, kidney disease, cardiac disease, liver disease, or acute respiratory disease. Do not ever take essential oils internally. Treesnail Natural Essentials is not responsible for allergic reactions, issues derived from use of products not described in application directions, or neglect to contact a physician prior to usage.